Effective Date: January – 2025

This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application or website. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information depending on how the app is used:

1.1 Personal Information (User-Provided)

Data Collected: Name, email address, or phone number (only if voluntarily provided by the user).

Purposes of Use: To create and manage accounts, provide technical support, communicate service updates, and send important service-related notifications.

1.2 Device and Usage Data

Data Collected: IP address, operating system, app usage statistics, and general analytics data.

Purposes of Use: To analyze app performance, improve features and user experience, and identify and resolve technical issues (including crash reporting).

1.3 Cookies and Tracking Technology

We may use cookies or similar technologies to improve app performance and user experience.

Note: If personal data is not provided, certain features requiring registration may not function correctly.

1.4 Location Data (Approximate & Precise)

To ensure full compliance with Google Play’s Data Safety requirements, the following information regarding location data collection and usage applies:

Collection of Location Data

• The app may collect both approximate location data (network-based) and precise location data (GPS-based) as part of its functionality.

Purpose and Usage of Location Data

Location data is used for the following purposes:

• To provide core app features (e.g., showing nearby services or relevant content).

• To personalize and improve the user experience.

• For analytics and application performance enhancements.

• To improve security, detect unusual activity, and prevent potential fraud.

Data Security and Encryption

• All location data is encrypted in transit using industry-standard security measures.

Data Sharing

• Location data is not shared with any third parties.

User Control and Data Deletion

• Users can manage or disable location permissions at any time through their device settings.

• Some features that rely on location may not function properly if permissions are disabled.

• Users may request deletion of collected data in accordance with Section 5 (User Rights and Data Deletion).

2. How We Use the Information

We use collected information for purposes including:

• Improving the application and user experience.

• Providing customer support.

• Analytics and performance tracking.

• Communication related to updates or service changes.

3. Data Sharing and Third-Party Services

We do not sell personal information.

We may share collected data with trusted third-party service providers only as necessary to perform services on our behalf, such as:

• Analytics: e.g., Google Analytics, Firebase

• Crash Reporting: e.g., Firebase Crashlytics

• Hosting and Storage: Platform providers for operating and maintaining our services

These providers are permitted to process data only as required to fulfill their tasks and are not allowed to use it for any other purpose.

4. Security and Encryption

We apply reasonable administrative and technical measures to protect personal data from unauthorized access, misuse, loss, or disclosure.

4.1 Data Encryption

All collected personal and sensitive information is encrypted in transit (e.g., SSL/TLS).

However, no online system can guarantee 100% security.

5. User Rights and Data Deletion

5.1 Data Rights

Depending on your region, you may have rights to:

• Access your stored data

• Request correction or deletion

• Request restriction of data processing

5.2 Account and Data Deletion

Users may request deletion of their account and associated data by contacting support.

Upon request, all personal data will be permanently deleted within 30 days unless retention is legally required.

6. Children’s Privacy and External Links

6.1 Children’s Privacy

Our services are not intended for users under 13 years old, and we do not knowingly collect data from minors.

6.2 External Links

The app or website may contain links to external sites. We are not responsible for the privacy practices of third-party content.

7. Policy Updates and Contact Information

7.1 Policy Updates

We may update this Privacy Policy as needed. The latest version will be available in the app or on our website. Continued use of our services after changes means you accept the updated policy.

7.2 Contact Information

If you have questions or wish to exercise your data rights, please contact us:

Email: info@cashin.sa

Website: https://cashin.sa